FAQ

General

  • Please note: Orders CANNOT be changed, modified, or canceled after checkout!
  • If you are purchasing a sale item all sales are FINAL SALE and cannot be returned back to us.
  • If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at hello@graceandcloth.com or call us at 850-253-2586 for assistance!

Do You Have Gift Cards?

  • Of course we do! These online gift cards will only be valid ONLINE and cannot be used in store. You will be emailed the gift card code.
  • Just remember, gift cards are non-refundable and never expire.

 

Do You Have A Physical Store?

  • You can shop with Grace & Cloth Mercantile online 24/7. Our Madison
  • store is located at 224 SW Range Avenue, Madison, FL 32340. 

Orders

Can I Place An Order By Phone?

  • You can place an order by phone when you call us at 850-253-2586 during normal business hours. Please have the product name(s) you’re interested in ready before you give us a call.

Can I Return Something I Bought Online In store?

  • Yes! You can bring anything into the store to return it, but you will only be given in store credit, which cannot be used online. 

 

Gift Cards

  • Our gift cards and nonrefundable or exchangeable, but they never expire.
  • Our in-store gift cards are only valid IN STORE and cannot be redeemed online. If you would like to purchase something, give us a call, we would be more than happy to place an order over the phone.
  • If you are not local and would like to purchase an in-store gift card and mail it to someone, just give us a call at 850-253-2586. 
  • Online gift cards are only valid ONLINE and cannot be redeemed in store. 
  • E-gift cards may be purchased by phone at 850-253-2586 to redeem in-store.